Spiders BotThis policy explains the return and refund rules for subscriptions to the Spiders Bot (Spiders Bot) platform available at app.spidersbot.com platform. Because our services are digital and delivered by subscription, the refund policy differs from that of physical products. By using the platform you agree to the terms set out below.
The service as a digital subscription
Spiders Bot is a software-as-a-service (SaaS) offering delivered through monthly or yearly subscriptions priced in US dollars (USD). On subscribing you get immediate access to the digital features, so payments are treated under the rules for digital services set out in this policy.
The free trial
We offer a free trial of 7 days so you can explore the platform and judge whether it fits your needs before committing to any payment. We encourage you to make full use of the trial period — it is the best way to be sure the service suits you before a paid subscription begins.
Refund policy
Refund rules differ by subscription type:
- Monthly subscriptions: because a free trial is available before payment, monthly fees are generally non-refundable once the cycle has begun. You can cancel at any time to stop the next renewal.
- Yearly subscriptions: you may request a refund within 14 days of the initial payment date if you are not satisfied with the service, provided there has been no excessive or abusive use. After that period, payments are not refundable for the remaining term.
Conditions and exceptions
Refunds do not apply in the following cases:
- Accounts suspended or terminated for breaching the terms of service or the prohibited uses.
- Fees paid to third parties (such as payment gateway fees or Meta messaging fees) that are outside our control.
- Renewed subscriptions after the stated refund window has passed.
- Cases of abuse of the refund policy or repeated refund requests.
How to request a refund
To request a refund, please contact our support team by email at smm@fast-reaction.com and include your registered email, the invoice number or payment date, and the reason for the request. We will review it and reply as soon as possible.
Refund processing time
Once a refund is approved, the amount is processed within 7 to 14 business days through the original payment method. How long it takes to appear in your account may vary with your bank's or the payment gateway's policies.
Cancelling and stopping auto-renewal
You can cancel your subscription and stop auto-renewal at any time from your account settings or by contacting support. On cancellation your service continues to the end of the current paid cycle with no further renewal. Cancellation alone does not entitle you to a refund for the current cycle except under the conditions set out above.
Contacting support
If you have questions about the Refund & Return Policy or need help with your subscription, our support team is glad to assist by email: smm@fast-reaction.com.