Spiders BotThis Privacy Policy explains how the Spiders Bot (Spiders Bot) platform, available at app.spidersbot.com, collects, processes, and protects your data when you use our conversation automation, marketing, and commerce services across WhatsApp, Messenger, and Instagram. By using the platform you agree to the practices described in this policy.
The data we collect
We collect different kinds of data depending on how you use the platform, including:
- Account data: such as your name, email, phone number, company name, login details, and the information you enter when creating your account or updating your profile.
- Conversation and customer data managed through the platform: such as your customers' messages, phone numbers, names, labels, conversation logs, and the orders processed through our tools. You own and control this data; we process it on your behalf to provide the service.
- Payment data: Payments run through trusted external gateways, and we do not store your full card details on our servers. We keep only limited information about the subscription and billing status.
- Usage data and cookies: such as your IP address, browser and device type, the pages you visit, login times, and technical data collected automatically through cookies and similar technologies.
How we use the data
We use the data we collect for the following legitimate purposes:
- Providing, operating, and maintaining the platform's services, including building flows, AI agents, store management, and marketing campaigns.
- Processing subscriptions and payments and sending notifications about your account and invoices.
- Improving the platform, developing new features, and analyzing usage patterns.
- Providing technical support and answering your questions.
- Complying with legal and regulatory obligations and preventing fraud and abuse.
Sharing data with third parties
We do not sell your personal data. We do share limited data with service providers necessary to run the platform, chiefly:
- Meta / WhatsApp: to operate the official messaging channels through the WhatsApp Cloud API, Messenger, and Instagram. The exchanged data is subject to Meta's privacy policies.
- External payment gateways: to process subscriptions and billing securely.
- AI service providers: such as OpenAI andAnthropic andGoogle, where conversation text may be sent to generate automatic replies when you enable the AI features.
We may also disclose data where necessary to comply with the law or a court order, or to protect our rights and the safety of our users.
Cookies
We use cookies to remember your preferences, keep you signed in, and analyze the platform's performance. You can set your browser to refuse cookies, but that may affect some functions of the service.
Data security and encryption
We follow reasonable technical and organizational measures to protect your data, including encryption in transit over HTTPS and access controls. That said, no method of transmission over the internet can be guaranteed one hundred percent secure, and we encourage you to protect your login details and not share them.
Data retention
We keep your data while your account is active and until the purpose of collecting it ends or legal obligations are met. When you close your account, we delete or anonymize your data within a reasonable period, unless the law requires us to keep it.
Your rights
Subject to applicable law, you may exercise the following rights:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of any inaccurate or incomplete data.
- Right to erasure: request deletion of your data where the law permits.
To exercise any of these rights, please contact us at the email address shown below.
Children's data
Our services are aimed at businesses and adult users and are not intended for children under eighteen. We do not knowingly collect data from children, and if we learn that we have, we will delete it.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will publish the updated version on this page and change the last-updated date; continuing to use the platform counts as acceptance of the changes.
Contact us
If you have any questions or requests about this policy or your data, you can contact our support team by email: smm@fast-reaction.com.